Mel McElhatton: We all need to work hand-in-hand to achieve responsible gambling
Psychotherapist Mel McElhatton discussed the complexities of gambling addiction. The expert shared her insights on how the industry can promote more responsible gaming practices. In an exclusive interview for Responsible Gambling Week on iGaming Express, she presents valuable perspectives on the mental health challenges faced by individuals affected by gambling and outlines the steps operators can take to create a safer gaming environment.
What are the most common myths related to gambling addiction that hinder effective treatment?
Unfortunately, any addiction carries with it stigma and also myths. One myth related to gambling addiction is the myth that since nothing is “consumed” then it can’t be an addiction. But now we know that the brain lights up when gambling the same way it lights up when someone “consumes” cocaine.
Another myth is that gambling addiction relates only to finances. If I can afford it, then it’s fine. But we have to question time as well, can this individual afford the time that they’re spending gambling – even if they can financially afford it.
And possibly another very common myth is that as long as I’m not doing anything impulsive – such as gambling my home or my car, then I don’t have a problem.
What steps should players take when they start noticing problems with controlling their gambling?
The earlier one tackles the issue, the quicker we can get better and also the less issues this person would have developed in their private life due to gambling. Early intervention truly is the best way.
And early intervention comes in many forms – there’s various confidential and even anonymous helplines or chatlines specifically on gambling addiction which could support. Therapy is also a good option, and so is speaking to trusted friends and family who can support.
On a practical level, taking a break can help the brain to find new ways of coping, and limiting your own access to money can also be supportive to reduce the risk of a big relapse.
What therapeutic techniques do therapists use when working with people addicted to gambling?
There are various techniques one can use, depending on the case. Usually, techniques related to emotional awareness, motivational interviewing, and even trauma work have all been shown to be helpful with individuals addicted to gambling.
Have you observed an increase in gambling addiction cases since the pandemic? Why it could affect on it?
Unfortunately the pandemic brought with it a lot of emotional struggles – from financial difficulties due to job loss, loss of routine, and also loneliness experienced from physical distancing.
On a deeper level, conditions such as anxiety and depression have increased also due to the stress of the pandemic, and this in turn can increase someone’s risk of developing an addiction.
In your opinion, what should operators do to reduce the problem of gambling addiction?
In reality we all need to work hand-in-hand to achieve responsible gambling, we must remember that while businesses want profit, there’s a person behind that screen. Early detection of problematic gambling behaviour helps everyone – that player is more likely to become a responsible gambler, and the operator gains a long-term player, as well as a positive reputation.
Research shows that it’s more beneficial in the long-term to not have addicts or problematic gamblers in the operator’s system, and it makes sense. An addict will need to be blocked, but in the early days, before an addiction has even formed, then we can help people to be responsible.
Utilising an expert in responsible gambling can help you to adapt your policies and procedures in a way that makes for the operator and business, while also caring for the player. Further, investing in technology that can also use AI for early detection can be supportive as well. In reality we would need both technology and human interaction for the best results.