MGA Removes ODR Platform Requirement for B2C Operators
Starting July 20, 2025, B2C licensees in Malta will no longer need to include references to the EU’s Online Dispute Resolution (ODR) platform in their terms and conditions. The Malta Gaming Authority (MGA) is repealing Article 13 of its Alternative Dispute Resolution Directive in line with recent EU legal changes.
MGA Aligns with New EU Regulation
The decision follows the adoption of Regulation (EU) 2024/3228, which repeals the older Regulation (EU) No 524/2013. This new regulation also ends the use of the ODR platform across the EU. In response, the MGA will adjust its Directive 5 of 2018 to reflect this update.
Under current rules, Article 13 requires B2C licensees to link to the ODR platform in their terms and conditions. From July 20, this rule will no longer apply. The MGA has instructed all operators to remove such references by that date. This step is necessary to avoid misleading players with outdated information.
Importance of Regulatory Compliance
The MGA urges operators to review Regulation (EU) 2024/3228 in full. Doing so will help ensure they meet any new requirements. Additionally, the Authority recommends updating all consumer-facing documentation promptly.
Operators now have several weeks to make the required changes. The repeal of Article 13 marks a clear shift away from the EU’s former approach to online dispute resolution. Going forward, B2C licensees must remain attentive to future changes in both national and European regulation.