NSW Wagering Operators Fail Gambling Training Standards
A recent compliance review by Liquor & Gaming NSW revealed major shortcomings in responsible gambling training among online wagering operators in New South Wales, Australia. Regulators uncovered widespread non-compliance, raising concerns about the industry’s commitment to player protection and harm-prevention standards.
Major Deficiencies in Staff Training
The investigation found that numerous NSW wagering operators failed to complete mandatory responsible gambling training within the required timeframes. Several had not conducted annual refresher courses or ensured that all employees were trained by the 30 March 2023 deadline. Inspectors from Liquor & Gaming NSW also identified missing or inaccurate training records, which made it difficult to confirm whether staff understood their legal and ethical obligations.
Under the Betting and Racing Act 1998, individuals can face fines of up to AUD 11,000, while corporations risk penalties of up to AUD 110,000. These findings point to systemic weaknesses in compliance management and underline the need for improved oversight. Moreover, regulators warned that training lapses weaken the effectiveness of national harm-prevention initiatives aimed at protecting vulnerable players.
Increased Regulatory Pressure on Operators
Liquor & Gaming NSW, the government agency overseeing liquor, gaming, and casino operations in New South Wales, has directed all non-compliant operators to improve their responsible gambling training frameworks and meet national standards. Continuous monitoring will follow to verify progress, and repeat violations could lead to enforcement actions or further investigations.
Regulators emphasized that consistent staff training is essential for identifying and managing risky gambling behaviours. Furthermore, the agency plans to conduct more frequent and data-driven inspections to ensure ongoing compliance. By strengthening training standards and accountability, Liquor & Gaming NSW aims to safeguard consumers and maintain public confidence in the state’s online wagering sector.
