Date: 11.07.2024

by Sebastian Warowny

Last update: 11.07.2024 15:54

NuxGame Enhances Platform with Advanced B2C Support from Workanova

NuxGame, provider of betting and casino software, has significantly enhanced its platform by incorporating superior B2C support for its operator partners, thanks to the customer experience expertise of Workanova.

Enhanced Customer Experience for NuxGame Operators

Workanova is a leading provider of top-tier customer support solutions tailored for the iGaming industry. Its comprehensive multilingual services encompass live chat, email, ticket and product support, player retention, inbound and outbound calls, and complaint resolution.

This extensive offering is designed to create a seamless customer experience, benefiting NuxGame’s extensive network of operator partners by enabling quick responses to various player requests.

The integration of Workanova’s solutions marks a significant step forward in enhancing the customer experience on NuxGame’s platform. The partnership allows NuxGame’s operators to engage more effectively with players, providing quick and efficient responses to inquiries and issues.

Collaborative Efforts for Excellence in iGaming

Bar Konson, Head of Sales and Business Development at NuxGame, expressed his enthusiasm about the collaboration, stating: “Workanova is a top supplier of customer care solutions that meet the requirements of any operator while producing the best outcomes. Through this collaboration, operators using the NuxGame platform can better engage, retain, and increase their customer base. Together, we’re not just raising the bar – we’re setting a new standard for excellence in iGaming customer support.”

Milica Jovanovic, CEO of Workanova, said: “At Workanova, we take pride in our ability to not only meet but exceed the KPIs set by the iGaming industry. Together, we will continue to improve customer interaction and increase user satisfaction of our casino brand partners. NuxGame’s technology has enabled our frontline agents to communicate effortlessly, delivering a customer experience that sets us apart from the competition.”