SOFTSWISS Launches Player Chat to Enhance Sportsbook Experience
SOFTSWISS, a global provider of iGaming software, has introduced a new feature called Player Chat, allowing real-time communication among players within the SOFTSWISS Sportsbook. This addition is designed to create a more interactive and engaging betting environment.
Fostering Player Engagement Through Social Features
The SOFTSWISS iGaming Trends 2025 Report reveals that incorporating social features like in-game chat rooms and forums greatly boosts player engagement and loyalty. Players who connect with the platform and each other are more likely to stay involved. Player Chat encourages this interaction, increasing betting activity and promoting a sense of community.
Players can join chat rooms focused on specific sporting events, discuss games, and share predictions. They can also personalise their experience by setting nicknames, avatars, and using tools like messages, reactions, emojis, stickers, and message translations.
Chat administrators can ensure a safe experience using moderation tools such as content filters and reporting systems. They can also send links, polls, quizzes, or marketing offers. Additionally, they can reward active participants with badges to encourage a positive and engaging community.
SOFTSWISS Sportsbook’s Vision for Player Interaction
Alexander Kamenetskyi, Head of SOFTSWISS Sportsbook, commented:
“We’ve introduced Player Chat to make our platform more interactive. By enabling players to communicate during events, we’re aiming to enhance their overall experience and build a stronger community. We provide players with a space to engage in social gaming activities and offer operators a convenient tool for player interaction.”