by Kajetan Sawicz

ANJ Mandates Revision of Online Gambling Terms in France

Autorité Nationale des Jeux (ANJ), France’s gambling authority, has issued a directive for online gambling operators to thoroughly revise their customer terms and conditions. This decision comes on the heels of numerous player complaints, highlighting the need for clearer, fairer, and legally compliant contractual terms within the online gambling sector.

Ensuring Fair Play and Legal Compliance

The ANJ’s review revealed that several online operators had terms and conditions that contained illegal or unclear clauses, particularly those that unduly limited the operators’ liability or curtailed customers’ rights to compensation. In response, the regulator has called for the elimination of such clauses, emphasizing the importance of transparency and fairness in operator-customer relations.

Operators are specifically cautioned against creating terms that infringe on a customer’s right to legal recourse, including the imposition of restrictions on the jurisdiction for legal disputes.

Moreover, the ANJ is taking a firm stance against terms that limit the types of evidence customers can present, shorten the timeframe for claims, or unjustly reduce compensation amounts.

ANJ’s Strategic Focus for 2024-26

The ANJ is not stopping at contractual revisions. It has unveiled a strategic plan for the years 2024 to 2026, centered on mitigating excessive gambling and safeguarding minors.

This comprehensive strategy is built on three pillars: significantly reducing the prevalence of excessive gambling, ensuring transparency and integrity within the industry, and adapting regulatory measures to better understand and respond to market dynamics.

Tackling Illegal Gambling and Brand Misuse

The regulator is also intensifying its efforts to combat illegal gambling activities, particularly those that exploit the branding of licensed operators to deceive consumers.

In a recent crackdown, the ANJ collaborated with Facebook to identify and suspend numerous accounts associated with illegal gambling, showcasing the regulator’s commitment to maintaining a secure and lawful gambling environment in France.

Our Comment on the Article

The ANJ’s recent initiatives underscore a critical shift towards enhancing consumer protection and ensuring a fair gambling environment in France. By mandating the revision of terms and conditions, the regulator is setting a precedent for transparency and fairness in the online gambling industry. Furthermore, the strategic plan for the upcoming years reflects a holistic approach to tackling the challenges of excessive gambling and underage access, reaffirming the ANJ’s dedication to the well-being of French consumers. As the online gambling landscape continues to evolve, such regulatory measures are essential for fostering a responsible and trustworthy industry.

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