Date: 30.11.2023

by Mateusz Mazur

iGaming Ontario Seeks Partnership for Centralized Self-Exclusion Solution

iGaming Ontario (iGO) is taking a significant step towards creating a safer and more enjoyable gaming environment in Ontario.

iGaming Ontario Seeks Partnership for Centralized Self-Exclusion Solution

With a vision to lead the world’s best gaming market, iGO is set to issue a Request for Proposals (RFP) in early 2024 for a centralized self-exclusion system. This system will allow players to self-exclude from all regulated iGaming operators in Ontario through a single registration process.

Integrating Across All Platforms

The initiative will coordinate with all regulated iGaming operators, including the Ontario Lottery and Gaming Corporation (OLG).

The successful bidder is expected to develop a system that integrates seamlessly with various operator systems, supporting registration, renewal, and reinstatement for self-excluded players.

Core Principles for Centralized Self-Exclusion

iGO has outlined several key principles for the centralized self-exclusion program:

Player Focused: Aimed at providing accessible options to players wishing to take a break, with an easy-to-use process and seamless connection to support services.

Supportive: Execution of the program in a non-stigmatizing and non-judgmental manner, encouraging players to feel positive about their self-exclusion decision.

Transparent: Clear communication of expectations and consequences for both players and operators, with comprehensive and well-promoted information.

Secure: Ensuring the security of player information, limiting access to relevant personnel for program administration.

Robust: Strong procedures and secure technology to support an effective program that aligns with players’ goals.

Viable: Developing systems and procedures that are practical and manageable for operators to implement.

Looking for Modern, Innovative Partnerships

iGO seeks partnerships with companies capable of building modern, innovative, and secure cloud-based SaaS solutions. The focus is on developing a high-profile, public-facing system that is crucial for maintaining stakeholder trust and confidence.

The envisioned centralized self-exclusion solution should include:

  • The ability for players to create and manage their self-exclusion profiles, including Know Your Client (KYC) identity verification.
  • Easy access for players to self-exclude at any time, including during gambling activities on any regulated iGaming website.
  • Intuitive, simple registration, renewal, and reinstatement processes, complemented with supportive information.

Our Comment on the Article

iGaming Ontario’s initiative for a centralized self-exclusion solution is a forward-thinking approach to responsible gaming. This move not only prioritizes player safety and well-being but also reflects a deep understanding of the challenges faced by individuals with gambling issues.

By simplifying the self-exclusion process and ensuring it is easily accessible across all platforms, iGO is setting a new standard in the gaming industry. Such a system, underpinned by robust technology and a player-centric approach, can significantly contribute to healthier gaming habits and reduce the risks associated with problem gambling.

This initiative is a commendable step towards creating a more responsible and sustainable gaming environment in Ontario.